Refund policy
Returns
My policy lasts 14 days. If 14 days have passed since your purchase, unfortunately, I can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Digital Downloads are not refundable.
Please read the design descriptions carefully, as there are NO refunds or exchanges for digital designs. Because embroidery designs are digital products, they cannot be returned or refunded. If you are unsure what you are getting or whether a design will work for you, please contact me before placing an order.
The only exception is if you accidentally purchase the same digital product twice. Contact me, and I’ll give you a different design/pattern of equal value.
If there is a problem with any of my designs, please contact me, and I will work with you to resolve it.
To complete your return:
I require your name and order number.
Please do not send your purchase back without prior approval.
Your return will not be accepted if any item is not in its original condition, is damaged, or is missing parts for reasons not due to our error.
Refunds (if applicable)
Once your return is received and inspected, I will email you to confirm receipt. I will also notify you of the approval or rejection of your refund.
If you are approved, your refund will be processed, and a credit will automatically be applied to your credit card or original payment method.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account
or contact your credit card company. It may take some time for your refund to be officially posted. If you’ve done all of this and still haven't received your refund, please contact me via the contact form or at suzie@wildflowerfoxcrafts.com.
Sale items (if applicable)
Only regular-priced items may be refunded; unfortunately, sale items cannot be refunded.
Exchanges (if applicable)
I only replace items if they are defective or damaged. If you need to exchange an item for the same item, email me at suzie@wildflowerfox.com
Shipping
To return your product, you should mail your product to:
Attn: Suzie Henderson, Wildflower Fox,
PO Box 8
Casselton, ND, 58012, United States
You are responsible for the cost of return shipping. Please note that shipping costs are non-refundable. If you receive a prepaid shipping label for your return, the cost of that label will be deducted from your refund.
When returning an item, it is advisable to use a trackable shipping service or to purchase shipping insurance, as I cannot guarantee that I will receive your returned item.